Support

Questions, bugs or ideas for Ondiva? Write to [email protected]. We answer in English, usually within two working days. Please mention your phone model, its system version and the app version (Settings shows it).

Your logs are only on your phone, so we cannot see them. Please do not send screenshots of your logs unless you want to.

Your data

• Where is it? Your cycle, symptoms, moods and notes are stored on your phone only. We keep no copy and cannot restore it for you. Your phone’s own backup (for example, iCloud Backup) may include it, under your Apple Account settings.
• Delete all data: Settings › Delete all data removes everything Ondiva stores on the phone. This cannot be undone. Deleting the app does the same.
• Delete your account: an account is optional. If you signed in, Settings › Delete account removes it. It does not delete the logs on your phone, and it does not cancel a subscription.

More detail: Privacy Policy · Terms of Use.

Premium

• Cancel: iPhone Settings › [your name] › Subscriptions › Ondiva. Cancel at least 24 hours before the end of the current period to avoid the next charge. Deleting the app does not cancel a subscription.
• Restore Premium (for example on a new phone): open the paywall or Settings in the app and tap Restore purchases. Use the store account that bought the plan. A Ondiva account is not needed.
• Refunds are handled by the store. For Apple purchases: reportaproblem.apple.com.

More detail: Subscription Policy.

Common questions

Why did my prediction change? Predictions are estimates. Ondiva starts from your answers and uses your own logged cycles once you have logged periods, so the dates and their ranges move as you log.

Why am I not getting my reminder? The reminder is scheduled on your phone and needs notification permission. Check Ondiva in your phone’s notification settings and the reminder switch in the app’s Settings.

Is Ondiva a contraceptive or a medical device? No. It is not a contraceptive. Predictions are estimates and not medical advice. Talk to a doctor about anything that worries you.